Anything to Do About a Bad Review on Etsy

As with whatever business, it is never a straight road – at that place will exist adept days and bad days. If you lot own an Etsy shop, you will know these days tin result in a bad review.

Receiving a bad review on Etsy can put you lot back mentally and permit you to lose clarity on our goals. Merely dealing with a bad review is easier than you call up.

In this mail service, we will look at ways you as a shop possessor can deal with a bad review on Etsy, how to resolve these problems, and learn from them.

*This post contains some affiliate links for your convenience (which means if y'all make a buy after clicking a link I will earn a small commission. It will not cost you lot a penny more than) Click hither to read my full disclosure policy.

What is a bad review on Etsy?

Reviews on Etsy are based on a star rating – v stars existence excellent (this is what we want), and 1 star is the worst.

Anything with a 3 or less star is deemed to exist less than perfect. Of course, they could leave a 5-star review with a less than ideal annotate. Fortunately, for the near part, we look at stars. These show at the top of your shop nether your shop'due south name and are the average review rating in your shop's previous 12 months.

How to remove a negative review from Etsy

You lot tin contact Etsy's support and ask them to remove the review. Of course, you must provide a reason for requesting that the review exist removed – not merely, they don't similar me, or it's not true.

A shop possessor can request to have a review removed from Etsy if it contains any of the following – this is not a limiting list, and each case is looked at individually.

• Mentions violence or acts of violence
• Contains personal or private information
• Is racist
• Threatening
• It is a review that yous can evidence is shilling.
• Another shop possessor has purchased from you and intends to go out a bad review to hurt your store. (difficult to show, of grade)

This list is not limited – and you lot can also take a review removed if the complaint is incorrectly directed at you or your shop.

For example – something is lost in the postal service, damaged by someone other than yourself, was eaten by the neighbour's dog, etc.

For example – you transport the product, but the shipping time was way off since it was lost in the mail service or damaged.

In this instance – Etsy would consider removing the review equally the mistake was not in your easily and could not exist controlled by you.

How to report a bad review to Etsy

Suppose the review in your Etsy shop is still within the 100 days of the estimated delivery time. In that case, you tin can report a review using the link below the review in your shop. You can even written report a review with v-stars if you wish besides.

Y'all will need to explain why you would like to study this review and, of course, request to have it removed.

Now the big question.

Should y'all reply to a bad review on Etsy

Firstly – if y'all see a bad review in your shop – don't reply right abroad. Go abroad, have a loving cup of tea, and call up nigh your next deportment.

It's often our nature to just write a defensive rebuttal most how you lot try really difficult to make everything perfect. What the reviewer is suggesting is merely not truthful.

Don't do this.

If the review doesn't become against Etsy's policies – information technology's up to you to manage as a shop owner. (Big girls' pants time).

Firstly –

Look at ways you lot can resolve the issue with the least amount of hassle. Is there a manner y'all can please the customer without feeling you have lost as well much?

1. Now respond to the review IN A PRIVATE MESSAGE.
2. Do not use the public platform to air your displeasure.
3. Contact the buyer via the email organisation in Etsy in the get-go instance.
4. Go on your responses light and cheerful – recall every sentence you lot write is part of your brand, and this is no exception.

An example of a reply – (even if the review said your item is a load of poo and they wouldn't recommend anything from your shop)

Dearest client,

Today, I noticed you left a 3-star review in my shop for the item (insert detail). I would similar to understand your difficulties, and I wonder if yous could take a few minutes to give me some farther details.

I sympathise you were disappointed with the product. As this is the first time I take received a negative review – delight assist me resolve the outcome for you lot by explaining what I tin can do to rectify the problem.

Your feedback is important to me, and everyone at (insert shop name)

Kind regards

And then – at least this will open upwardly the conversation every bit to how you lot will deal with it.

If they say – they would like a refund, and your item is digital, I would say requite information technology to them. Past lunchtime the same day, you can movement on with your shop and have a cup of tea. Problem solved.

But – refunding the item might non solve the buyer's trouble. Y'all will need to employ your expertise to rectify the upshot direct with the buyer.

Once you have deemed to have solved the effect with the client –

Tin can I ask the buyer to change their review on Etsy?

If you have solved the issue to the best of your abilities and everyone seems happy – it's now fourth dimension to ask them to change their review.

They are nether no obligation to do so. Indeed much of the advice out there is never to enquire anyone to change their reviews, still if yous have resolved the effect, I come across no reason why not.

But this is the best-case scenario for you.

Here is an example

Dear client,

Further to our previous conversations regarding the (insert name ) purchase, I hope you volition agree that we have resolved the upshot for y'all in a (timely) and (professional) manner.

We work hard to ensure all our customers are sincerely happy with their purchase from us and hope you will render again soon.

If yous agree, we would be very grateful if you lot returned to our store i final time and amend your review to reflect these efforts. Of course, you are under no obligation to do so, and totally understand if you exercise not wish to.

You lot can find the link to do and so nether purchases and reviews. (Insert link).

Once once more, thank yous for your custom and hope to run into you again soon.

Kind regards

Now, suppose the customer goes back to amend their review. In that instance, information technology is beneficial as it means yous accept non had to get involved publicly. Hopefully, the whole thing tin be sorted in merely a thing of a few emails.

If the buyer does not go in and meliorate their review –

At present, what – they don't want to ameliorate their review.

Well, you are at present safely able to get in and respond to the review publicly on the shops' platform.

Again – write equally though you are speaking to the buyer. Be considerate and honest in your writing.

Acknowledge that y'all fabricated a mistake on this occasion and say what you lot have done to resolve the event. Other buyers will read your response, and as long as yous have been sincere – the majority of buyers will know that your customer service is expert, and they are rubber to purchase from you.

Don't worry if this is you – I make a tonne of mistakes when I first started on Etsy

Honestly – this tin benefit you if information technology's done correctly.

Explicate in brief what yous did to resolve the result and clarify the customer is at present satisfied with the outcome.

Utilise your response to sell your products and branding – say thank you and be kind.

What happens with a buyer opens a case against your Etsy shop

If the consequence can not be simply resolved, and the buyer still feels in that location is a case to answer. They can formally open a instance confronting you lot.

In one case a instance against you has been opened, you can find the information under your shop settings, customs and assistance, and cases. I didn't see a tab for it in my shop- and then perchance yous just see information technology if it is relevant.

To close a instance, you must achieve one of the following

1. The heir-apparent closes the case considering you have ratified the problem and is no longer disputing the transaction
2. Yous have issued a full refund to the buyer
3. In the instance of missing items in the mail service – you provide commitment proof confirming the item was delivered equally per instructions.

Each case is separate – and it'southward all-time non to become into a dispute with the buyer in the offset instance if you lot can avoid information technology.

How to avoid bad reviews on Etsy

Your Etsy shop is a business organisation, and you should treat it the same, whether it's making over 10,000 a month or as little as 50$. Every penny counts considering you are now an entrepreneur and not a hobbyist.

While information technology would be nearly impossible to control everything, here a few things, which may ultimately mean the difference between a bad review and an excellent review.

Manage buyers' expectations. Ensure you have told the buyer what size the detail is – that your photos requite an overall representation of the product. Don't endeavor to trick the buyer with pictures – because when they receive the product, you can't hide.

Delivery times– this can be the biggest gripe for buyers. If the production is going to accept an boosted 20 days, then say and so. Exist honest and manage their expectations.

I recently purchased some paints on Etsy, and every bit I'd checked out as a invitee, I didn't see the email to say it had been dispatched. When I contacted the store to ask where my particular was, their response was – I don't empathize, and I've already told you when it was shipped. Hmmm. – now, why would I be asking and then?

Paints still haven't arrived and it's been five weeks, simply the shop possessor has already told me – no refunds.

Ensure you are selling the best product you can. This might mean taking a product off auction if y'all receive a complaint – As I did once, a customer complained of the poor quality print.

Heed to your customers and build your shop with their wants and needs in mind – not yours.

Keep an eye on and encourage feedback on your items. Accommodate your products based on that feedback, every bit this volition guarantee you don't spend time making products no one is interested in.

Include a message to buyers. Build a connection with your customer and always seek feedback where you can. Many sellers work hard to include personal touches in their products, from boosted gifts to handwritten notes.

Remember to brand your production memorable.

Does this mean y'all should e'er give away the farm to proceed the customers happy?

No – non at all. You lot have store policies in place to protect you equally a seller, and if you stick to your policies, then Etsy volition back you lot up. (For the nigh part) –

And then – yous don't always have to refund a digital item – your store policies can exist broken if you wish. I cull to refund in the majority of cases. Simply because – the buyer didn't read the 'it'southward a digital print' in large capitals mentioned iv times in my store.

Information technology happens.

Utilise your common sense; you can likewise be a happy shop owner when doing concern on Etsy.

Frequently Asked questions

How to remove negative feedback from Etsy

You lot can take negative feedback removed from Etsy by clicking the 'written report this review' flag underneath the review in your store. Etsy will remove the review if information technology goes against Etsy's policies, such as mentioning violence or racism or is a direct result of something or someone non under your command every bit a seller. See Etsy policies

Can you lot ask a heir-apparent to remove their review from Etsy?

Yes – y'all can contact the purchaser and ask them to remove or meliorate their review. Try to resolve the issue through the Etsy email in the first instance earlier you ask them to do then. The buyer is not obliged to remove their review, though.

When can you leave a review on Etsy?

You may leave a review on Etsy at whatsoever betoken within 100 days of the estimated delivery times or, in the case of digital downloads, immediately post-obit download by the client.

Tin can you lot dispute a bad review on Etsy?

The store possessor can contact Etsy by reporting the review and dispute it because it goes against Etsy's policies on reviews.

When you receive a bad review, should I stick to my policies on Etsy?

Your store policies are there to protect you from buyers. They provide a framework to work to. You lot may or may non stick to your shop'due south policies during any transaction if it is beneficial to both parties. It is not wise to go against your own shop policies if it is detrimental to the buyers.

Can you lot delete a bad review on Etsy?

The shop owner can non delete a bad review on Etsy. They should contact the heir-apparent privately and attempt to resolve the issue. Or in Etsy can remove the review if it goes against Etsy policies.

I received a bad review on Etsy – what should I do?

Firstly – don't panic. It happens and is hopefully a modest issue; both parties tin can sort out quickly and move on. Please practice not answer to a nasty review on Etsy. If you feel the review is unfair or has no grounds, contact Etsy and report the review.

Exercise bad reviews touch on my Etsy store?

Information technology is thought that a bad review on Etsy does affect your rankings. Still, Etsy has said that negative reviews only marginally affect your place in search and take only a slight impact on your store ranking. So yes, and No.

What happens if I receive besides many bad reviews on Etsy?

Well, but put – Etsy will suspend your store if they come across fit to practice and then. Administrators can close your shop or suspend it at will. Also as when you have failed to pay your Etsy shop bill on time.

Final thoughts on Dealing with a bad review on Etsy – Call up to respond to reviews with a concern attitude and be polite and considerate in the first instance. Try to resolve the issue outside of the public reviews start.

This might hateful refunding the customer or delivering a new replacement item. Treat your reviews as a gift and non something to deal with – remember to use the tips above to ensure a perfect five-star review every time.

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If y'all enjoyed the post – please feel free to pivot information technology to your favourite pointers board.

I hope this post was helpful, let me know in the comments if yous have any more thoughts to add on how to Deal with a bad review on Etsy.

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Source: https://ohshecreates.com/bad-review-on-etsy/

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